Return, Exchange & Replacement Policy

Carryage & Co.

At Carryage & Co., every creation reflects our commitment to craftsmanship, material integrity, and thoughtful design. Each piece undergoes meticulous quality inspection prior to dispatch.

We understand that purchasing luxury is a considered decision, and we strive to ensure a seamless post-purchase experience. Kindly review the policy below before initiating any request.

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1. Promotional & Limited-Time Offers

• Products purchased under B1G1 (Buy 1 Get 1) or similar promotional campaigns are considered final sale and are not eligible for return or exchange.

• Such products may only be replaced in case of a verified manufacturing defect, reported within 7 days of delivery.

• In Buy 2 Get 1 offers, the complimentary product is automatically applied to the lowest-priced item in the cart.

• Orders including complimentary gifts, promotional bundles, gift boxes, or packaging add-ons are treated as final sale and are not eligible for return or exchange.

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2. Returns & Product Eligibility

If you wish to return an eligible product, it must meet the following criteria:

• The product must be unused, unwashed, and in pristine, resalable condition.

• All original tags, dust bags, protective coverings, packaging boxes, and accessories must remain intact.

• The item must not show any signs of wear, perfume, stains, washing, alteration, or damage.

• Requests must be raised within the applicable return window.

• A clear and continuous unboxing video is mandatory for claims involving:

  • Damage in transit

  • Manufacturing defects

  • Incorrect product received

  • Missing items

All returned products undergo a strict quality inspection. Items that do not meet these standards may be declined and returned to the customer.

Note: Slight variations in colour or texture due to photography lighting or screen settings do not qualify as defects.

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3. Non-Returnable Categories

For hygiene, safety, and exclusivity reasons, the following items are non-returnable and non-exchangeable:

• Facemasks

• Swimwear

• Undergarments

• Jewellery

• Beauty or cosmetic products (if the seal is removed or tampered with)

• Custom-made, personalised, monogrammed, engraved, or made-to-order products

• Items marked as Final Sale

Products that have been worn, altered, washed, or damaged after delivery will not qualify for return or exchange.

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4. Garments & Apparel

Size Exchange

We offer size exchanges within 48 hours of delivery, subject to availability.

The garment must be:

• Unworn and unwashed

• Free from deodorant, makeup, perfume, stains, or marks

• Returned with all original tags attached

Reverse pickup will be arranged where serviceable across India.

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Returns for Garments

Returns are accepted only in case of:

• Verified manufacturing defects

• Incorrect product delivered

Requests must be raised within 48 hours of delivery and must include a mandatory unboxing video.

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5. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery

• Email: support@carryageco.com

• WhatsApp: +91 8451020340

• Share your order details along with a clear unboxing video

Upon verification, Carryage & Co. will arrange reverse pickup where serviceable.

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6. Reverse Pickup & Self-Shipping (India)

• Reverse pickup will be arranged by Carryage & Co. wherever serviceable.

If reverse pickup is unavailable at your location:

1. Raise a return request with our support team

2. The designated return address will be shared

3. Securely pack the product with all original packaging and accessories

4. Ship the product and share courier details

Once received and approved after quality inspection, refunds (including courier reimbursement) will be processed within 2 business days to the original payment method.

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7. Personalised & Made-to-Order Pieces

• Production timeline: 2–3 weeks

• All personalised orders are final sale

• Returns, exchanges, and cancellations are not permitted

• Replacement is applicable only for verified manufacturing defects, reported within 48 hours of delivery, with an unboxing video

• Approved replacements require 2–3 weeks for recreation

• Slight artistic variations are inherent to handcrafted products and are not considered defects

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8. Missing Item Claims

If an item is missing from your shipment:

• Notify us within 48 hours of delivery

• Provide a clear and continuous unboxing video showing:

  • Sealed outer package

  • Complete unboxing process

  • All contents received

Claims submitted without valid documentation or beyond the timeline may not be accepted.

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Carryage & Co. reserves the right to decline any request that does not comply with the above guidelines. These policies are designed to ensure fairness, protect product integrity, and uphold the premium standards our customers expect.