Refund policy

Return & Exchange Policy – Carryage & Co.

• Products purchased during B1G1 offers are NOT ELIGIBLE for returns or exchanges. They can only be replaced in case of manufacturing defects reported within 7 days of delivery.

• Images of products used in advertisements are for representation purposes only and may be subject to availability.

• For all orders, including B1G1, claims for missing items, defects, or incorrect products must be supported with a clear and continuous unboxing video. Without this, we may not be able to process the request.

• All products must be returned with their original tags, dust bags, and packaging boxes intact. Items should be unused and in brand-new condition.

• Gift Boxes are not eligible for returns or exchanges, as they are considered final sale items.

• Orders that include FREE gifts are not eligible for returns or exchanges and are treated as final sale items.

• If the product received is damaged or has a manufacturing defect, please contact our Customer Service team at support@carryageco.com or WhatsApp us at +91 8451020340 within 48 hours of delivery.

• The pickup and delivery of products will be managed by Carryage & Co.

• During the Buy 2 Get 1 offer, the free item will automatically be applied to the lowest-priced product in your cart.

Return Process (For Non-Serviceable Locations)

If our reverse pickup service is not available at your location:

1. Raise a return request
   Once your request is submitted, our customer service team will review it and share the return shipping address.

2. Pack your product securely
   Place the product along with all accessories in its original packaging. Ensure everything is in proper condition before shipping.

3. Refund & reimbursement
   Once we receive your package, it will undergo a quality check. Upon approval, your refund (including courier reimbursement) will be processed within 2 business days.